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    HOT & COLD PACK SMALL

    HOT & COLD PACK SMALL

    $24.00
    $24.00 Was $32.00 Save $8.00
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    Hot & Cold Gel Pack

    General Information

    This reusable hot and cold pack contains a non-toxic gel, designed to retain heat or coolness for at least 60 minutes.

    Key Features

    • Reusable design
    • Non-toxic gel
    • Retains heat or coolness for a minimum of 60 minutes

    Directions for Use

    Cold Therapy

    1. Place the pack in the freezer for at least 15 minutes before use.
    2. Remove the pack and wrap it in a dry towel.
    3. Apply to the affected area.

    Hot Therapy

    Hot Water:

    1. Place the pack in hot water (maximum temperature: 80°C) for 10 minutes.
    2. Remove the pack and wrap it in a dry towel.
    3. Apply to the affected area.

    Microwave Oven:

    1. Place the pack in a microwave oven (recommended power: 800W).
    2. Ensure the gel is evenly distributed within the pack.
    3. Heat the pack for 60 seconds at a low power setting. Note that heating times may vary based on microwave power.
    4. If additional heat is needed, continue heating in 10-second increments until the desired temperature is reached. Refer to the instructions on the back of the gel pack for specific timing.
    5. Allow the pack to rest for at least 1 minute before application.

    Storage & Warnings

    Store in a cool, dry place. Follow all usage instructions carefully to ensure safe and effective use.

    Disclaimer

    We offer general product information as a helpful guide. Since products can change, please always check the product labels before use. For therapeutic goods, be sure to read the label and follow the instructions provided on the packaging. If you need detailed information to make a purchase decision, we recommend reaching out to the manufacturer directly using the contact details provided on the packaging.

    Returns & Refunds

      At Deal First, we aim to provide you with the best shopping experience. Please review our return and refund policy below:

      Damaged or Defective Items
      If you receive an item that is damaged or defective, we will provide a prepaid shipping label for you to return the product. Please contact us as soon as possible to arrange this.

      Non-Damaged Returns
      If you wish to return an item for any reason other than damage or defect, you will be responsible for all return shipping costs. The item must be returned within 30 days of receipt, unused, undamaged, and in its original packaging. Returns without original packaging may be refused.

      Restocking Fees
      Items returned due to buyer’s remorse, incorrect purchase, or changes in preferences (e.g., no longer wanted/needed, found a better price) may incur a restocking fee of up to 20%. This fee also applies to non-warranty returns.

      Return Timeframe

      • Electronics: Must be returned within 15 days of the delivery date.
      • All other items: Must be returned within 30 days of the delivery date.
        No exceptions!

      Return Authorization
      Before returning any item, you must submit a return request and receive a Return Merchandise Authorization (RMA) number. Items sent without an RMA number will not be accepted.

      Non-Returnable Items
      For health and safety reasons, the following items cannot be returned:

      • Grocery items
      • Undergarments
      • Personal care products (e.g., diapers, foot massagers, skincare items)

      Supplier Information
      To ensure fast delivery, we may use various suppliers across Australia, including well-known retailers.

      Shipping Damage
      If your item arrives damaged due to shipping, please refuse delivery if possible and contact us immediately. If you cannot refuse delivery, retain all packaging materials and notify us so we can process an RMA.

      Altered or Incomplete Returns
      Items that are altered, modified, missing parts, or not in their original condition may not be eligible for a refund. Please ensure all components are included before returning your item.

      Prepaid Shipping Labels
      When we provide a prepaid label, you must drop off the item or schedule a pick-up with the carrier within 7 days of receiving the label.

      Refund Processing
      We will typically issue a refund once the returned item is in transit with the carrier. However, please allow up to 15 days from the shipping date for the return to be processed and your refund to be issued.

      Supplier-Specific Returns
      Since we work with multiple suppliers, each may have their own return procedures and timelines. We will coordinate with the appropriate supplier to handle your return in a timely manner.

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