• Please note that an order is not considered cancelled until you receive a confirmation email.
  • You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor.
  • Typically, most orders are processed and queued within 15 minutes of receipt and are shipped the same day they are received.
  • Please note that just because the tracking number is not displayed, does not mean the item has not shipped.
  • Many times it takes 24 to 48 hours after shipping for the tracking number to be received and uploaded.
  • Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund.
  • Once an item is shipped or added to the shipping queue either by us or the distributor, the terms of our returns policy will take effect.
  • In some cases a custom, special order item may be non-returnable and/or non-cancellable.

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