FAQ

Quick answers to the questions we get asked most. Can't find what you need? Email us at contact@dealfirst.com.au.

Delivery

Where do you deliver?

We ship to addresses across Australia. A small number of remote locations may not be eligible for delivery. If your address is one of them, we'll let you know promptly.

How long will my order take?

Estimated delivery times, counted from when your order is dispatched:

• Metropolitan areas: 2 to 5 business days
• Regional areas: 2 to 7 business days
• Rural and remote areas: 3 to 10 business days

How much is shipping?

Shipping is calculated at checkout based on your delivery address and order. You'll see the full total before you pay.

How do I track my order?

Once your order ships, we'll email you a tracking number where the shipping method supports tracking.

Why did my order arrive in more than one parcel?

We ship from a network of warehouses and suppliers, so larger orders may arrive in more than one parcel. Packaging may not always show the DEAL FIRST name.

My parcel hasn't arrived. What should I do?

If your parcel hasn't arrived within the estimated time, or tracking hasn't updated for several days, contact us with your order number and we'll follow it up with the carrier.

Returns and refunds

My item arrived damaged or faulty. What now?

Contact us as soon as possible with your order number. For damaged or defective items, we'll provide a prepaid shipping label to return the product. If an item is damaged in transit, please refuse delivery if you can, or keep all packaging and let us know.

Can I return something I've changed my mind about?

Yes, if it's unused, undamaged and in its original packaging. Return shipping is at your cost, and a restocking fee of up to 20% may apply.

How long do I have to return an item?

• Electronics: within 15 days of delivery
• All other items: within 30 days of delivery

Is there anything I can't return?

For health and safety reasons, we can't accept returns of grocery items, undergarments or personal care products, such as nappies and opened skincare or cosmetics.

How do I start a return?

Email us with your order number to request a Return Merchandise Authorization (RMA) number. Items sent back without an RMA number can't be accepted.

When will I get my refund?

We usually issue your refund once the returned item is in transit with the carrier. Please allow up to 15 days from the shipping date for it to be processed.

For full details, see our Shipping policy and Refund policy.

Orders and payment

What payment methods can I use?

All available payment options are shown at checkout.

Can I change or cancel my order?

Email us with your order number as soon as possible and we'll do our best to help before it's dispatched.

How do I contact you?

Email contact@dealfirst.com.au and include your order number if your question is about an order.