Comfort Sleep Health & Nature Eco Support Mattress Queen
Comfort Sleep Health & Nature Eco Support Mattress Queen
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- Fast Shipping
- 30 Days Easy Return
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General Information
Comfort Sleep specializes in creating mattresses that prioritize restful and healthy sleep. With over 40 years of craftsmanship, all mattresses are proudly made in Australia using the finest quality materials.
Key Features
- 5 Zone Contour Tech Pocket Coil Spring System
- Edge to Edge Pocket Coil System
- High Density Quiltec Layer
- Progressive High Density Comfort Foam Layers
- Functional on Adjustable Bed Bases
Ingredients
Details on specific ingredients or materials used in the mattress are not available.
Directions for Use
Please refer to the manufacturer's instructions provided with the product for proper use.
Storage & Warnings
To ensure longevity, follow the care recommendations included with your mattress. For any specific warnings, please consult the product documentation.
Contact Information
If you have any questions or need further assistance, feel free to reach out:
- Phone: 9465 6444
- Email: jessicak@comfortsleep.com.au
- Hours: 9:00am – 5:00pm, Monday - Friday
Warranty & Returns
This warranty covers specific manufacturing faults under normal wear conditions. The warranty term can be found on the law tag sewn into the back of the mattress. Our products come with guarantees under the Australian Consumer Law, entitling you to a replacement or refund for significant failures.
To register your warranty, simply scan the QR code on the warranty card or complete the online product registration form on our website under "support" -> "product registration." The unique 7-digit serial number can be located on the manufacturing tag sewn into the back of the mattress.
Disclaimer
Disclaimer
We offer general product information as a helpful guide. Since products can change, please always check the product labels before use. For therapeutic goods, be sure to read the label and follow the instructions provided on the packaging. If you need detailed information to make a purchase decision, we recommend reaching out to the manufacturer directly using the contact details provided on the packaging.
Returns & Refunds
Returns & Refunds
At Deal First, we aim to provide you with the best shopping experience. Please review our return and refund policy below:
Damaged or Defective Items
If you receive an item that is damaged or defective, we will provide a prepaid shipping label for you to return the product. Please contact us as soon as possible to arrange this.
Non-Damaged Returns
If you wish to return an item for any reason other than damage or defect, you will be responsible for all return shipping costs. The item must be returned within 30 days of receipt, unused, undamaged, and in its original packaging. Returns without original packaging may be refused.
Restocking Fees
Items returned due to buyer’s remorse, incorrect purchase, or changes in preferences (e.g., no longer wanted/needed, found a better price) may incur a restocking fee of up to 20%. This fee also applies to non-warranty returns.
Return Timeframe
- Electronics: Must be returned within 15 days of the delivery date.
- All other items: Must be returned within 30 days of the delivery date.
No exceptions!
Return Authorization
Before returning any item, you must submit a return request and receive a Return Merchandise Authorization (RMA) number. Items sent without an RMA number will not be accepted.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Grocery items
- Undergarments
- Personal care products (e.g., diapers, foot massagers, skincare items)
Supplier Information
To ensure fast delivery, we may use various suppliers across Australia, including well-known retailers.
Shipping Damage
If your item arrives damaged due to shipping, please refuse delivery if possible and contact us immediately. If you cannot refuse delivery, retain all packaging materials and notify us so we can process an RMA.
Altered or Incomplete Returns
Items that are altered, modified, missing parts, or not in their original condition may not be eligible for a refund. Please ensure all components are included before returning your item.
Prepaid Shipping Labels
When we provide a prepaid label, you must drop off the item or schedule a pick-up with the carrier within 7 days of receiving the label.
Refund Processing
We will typically issue a refund once the returned item is in transit with the carrier. However, please allow up to 15 days from the shipping date for the return to be processed and your refund to be issued.
Supplier-Specific Returns
Since we work with multiple suppliers, each may have their own return procedures and timelines. We will coordinate with the appropriate supplier to handle your return in a timely manner.
