ergoPouch Cocoon Swaddle Bag 3.5 TOG Oatmeal Marle 0Month
ergoPouch Cocoon Swaddle Bag 3.5 TOG Oatmeal Marle 0Month
- Secure payments
- Fast Shipping
- 30 Days Easy Return
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General Information
This product is a secure, multi-functional swaddle and sleeping bag designed for use from birth. It combines comfort and practicality for a restful sleep experience.
Key Features
- Made from high-quality, sustainable materials.
- Combines the functionality of a swaddle and a sleeping bag.
- Suitable for infants from birth.
Ingredients
- Outer: 95% Organic Cotton, 5% Elastane
- Inner: 95% Bamboo Viscose, 5% Elastane
- Filling: 100% Organic Cotton
Directions for Use
Please follow the manufacturer's guidelines for use to ensure safety and effectiveness.
Storage & Warnings
Store in a cool, dry place. Warning: Keep away from heat and flame.
Contact Information
For inquiries, you can reach us at:
- Phone: 1300 668 929
- Email: custserviceteam@ergopouch.com.au
- Hours: AEST 9-5, Monday to Friday
Returns Information
We request all customers to verify their details, including address, sizing, colors, and contact information, before completing the checkout. Items can be exchanged or refunded within 30 days of receipt if they are unused, unwashed, in sellable condition, and in their original packaging.
Please note: During promotional sale periods, returns for change of mind are not accepted.
To arrange an exchange or return:
- Email us at cs@ergopouch.com.au to request a Returns & Exchanges form.
- Complete the form digitally or print it out.
- Email the completed form back to us, ensuring legibility.
- You will receive a confirmation email with a returns authorization number and return address.
Refunds will only be granted if the returned product(s) meet the outlined conditions. Please note that unsolicited returns cannot be accepted.
Disclaimer
Disclaimer
We offer general product information as a helpful guide. Since products can change, please always check the product labels before use. For therapeutic goods, be sure to read the label and follow the instructions provided on the packaging. If you need detailed information to make a purchase decision, we recommend reaching out to the manufacturer directly using the contact details provided on the packaging.
Returns & Refunds
Returns & Refunds
At Deal First, we aim to provide you with the best shopping experience. Please review our return and refund policy below:
Damaged or Defective Items
If you receive an item that is damaged or defective, we will provide a prepaid shipping label for you to return the product. Please contact us as soon as possible to arrange this.
Non-Damaged Returns
If you wish to return an item for any reason other than damage or defect, you will be responsible for all return shipping costs. The item must be returned within 30 days of receipt, unused, undamaged, and in its original packaging. Returns without original packaging may be refused.
Restocking Fees
Items returned due to buyer’s remorse, incorrect purchase, or changes in preferences (e.g., no longer wanted/needed, found a better price) may incur a restocking fee of up to 20%. This fee also applies to non-warranty returns.
Return Timeframe
- Electronics: Must be returned within 15 days of the delivery date.
- All other items: Must be returned within 30 days of the delivery date.
No exceptions!
Return Authorization
Before returning any item, you must submit a return request and receive a Return Merchandise Authorization (RMA) number. Items sent without an RMA number will not be accepted.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Grocery items
- Undergarments
- Personal care products (e.g., diapers, foot massagers, skincare items)
Supplier Information
To ensure fast delivery, we may use various suppliers across Australia, including well-known retailers.
Shipping Damage
If your item arrives damaged due to shipping, please refuse delivery if possible and contact us immediately. If you cannot refuse delivery, retain all packaging materials and notify us so we can process an RMA.
Altered or Incomplete Returns
Items that are altered, modified, missing parts, or not in their original condition may not be eligible for a refund. Please ensure all components are included before returning your item.
Prepaid Shipping Labels
When we provide a prepaid label, you must drop off the item or schedule a pick-up with the carrier within 7 days of receiving the label.
Refund Processing
We will typically issue a refund once the returned item is in transit with the carrier. However, please allow up to 15 days from the shipping date for the return to be processed and your refund to be issued.
Supplier-Specific Returns
Since we work with multiple suppliers, each may have their own return procedures and timelines. We will coordinate with the appropriate supplier to handle your return in a timely manner.
