ergoPouch Cocoon Swaddle Bag 3.5 TOG Dragonflies 3-6Months
ergoPouch Cocoon Swaddle Bag 3.5 TOG Dragonflies 3-6Months
- Secure payments
- Fast Shipping
- 30 Days Easy Return
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General Information
This product is a secure, multi-functional swaddle and sleeping bag in one, designed to be used for sleep from birth.
Key Features
- Combination of swaddle and sleeping bag
- Suitable for use from birth
- Promotes safe sleep for infants
Ingredients
- Outer: 95% Organic Cotton, 5% Elastane
- Inner: 95% Bamboo Viscose, 5% Elastane
- Filling: 100% Organic Cotton
Directions for Use
For optimal use, follow the guidelines provided with the product. Ensure the swaddle is securely wrapped around the infant for safe sleep.
Storage & Warnings
Keep away from heat and flame. Ensure the product is stored in a cool, dry place when not in use.
Contact Information
Phone: 1300 668 929
Email: custserviceteam@ergopouch.com.au
Hours: AEST 9-5 Monday to Friday
Return Policy
During promotional sale periods, returns for change of mind are not accepted. Please confirm your details, including address, sizing, colors, and contact information before completing your order.
Items can be returned for exchange or refund within 30 days of receipt if they are unused, unwashed, in sellable condition, and in their original packaging. Faulty products will be replaced in the same style, print, and TOG rating.
To initiate a return or exchange, follow these steps:
- Email us at cs@ergopouch.com.au to request a Returns & Exchanges form.
- Complete the form digitally or print it out.
- Email the completed form back to cs@ergopouch.com.au.
- Receive a confirmation email with a returns authorization number and shipping address.
Refunds will be processed if the returned products meet the outlined conditions. Please note that unsolicited returns cannot be accepted.
Disclaimer
Disclaimer
We offer general product information as a helpful guide. Since products can change, please always check the product labels before use. For therapeutic goods, be sure to read the label and follow the instructions provided on the packaging. If you need detailed information to make a purchase decision, we recommend reaching out to the manufacturer directly using the contact details provided on the packaging.
Returns & Refunds
Returns & Refunds
At Deal First, we aim to provide you with the best shopping experience. Please review our return and refund policy below:
Damaged or Defective Items
If you receive an item that is damaged or defective, we will provide a prepaid shipping label for you to return the product. Please contact us as soon as possible to arrange this.
Non-Damaged Returns
If you wish to return an item for any reason other than damage or defect, you will be responsible for all return shipping costs. The item must be returned within 30 days of receipt, unused, undamaged, and in its original packaging. Returns without original packaging may be refused.
Restocking Fees
Items returned due to buyer’s remorse, incorrect purchase, or changes in preferences (e.g., no longer wanted/needed, found a better price) may incur a restocking fee of up to 20%. This fee also applies to non-warranty returns.
Return Timeframe
- Electronics: Must be returned within 15 days of the delivery date.
- All other items: Must be returned within 30 days of the delivery date.
No exceptions!
Return Authorization
Before returning any item, you must submit a return request and receive a Return Merchandise Authorization (RMA) number. Items sent without an RMA number will not be accepted.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Grocery items
- Undergarments
- Personal care products (e.g., diapers, foot massagers, skincare items)
Supplier Information
To ensure fast delivery, we may use various suppliers across Australia, including well-known retailers.
Shipping Damage
If your item arrives damaged due to shipping, please refuse delivery if possible and contact us immediately. If you cannot refuse delivery, retain all packaging materials and notify us so we can process an RMA.
Altered or Incomplete Returns
Items that are altered, modified, missing parts, or not in their original condition may not be eligible for a refund. Please ensure all components are included before returning your item.
Prepaid Shipping Labels
When we provide a prepaid label, you must drop off the item or schedule a pick-up with the carrier within 7 days of receiving the label.
Refund Processing
We will typically issue a refund once the returned item is in transit with the carrier. However, please allow up to 15 days from the shipping date for the return to be processed and your refund to be issued.
Supplier-Specific Returns
Since we work with multiple suppliers, each may have their own return procedures and timelines. We will coordinate with the appropriate supplier to handle your return in a timely manner.
